About Us

211 is your 24/7 connection to the programs and services in your community that matter most to you. From local community groups and non-profits to government departments across Nova Scotia, help starts here with 211.

Our friendly navigators are trained to deal with the most complex and sensitive questions and can help get to the real issue affecting you, a family member, friend, neighbour or client.

211 is free and confidential. Whether you want to talk, text, email or use our online search tool, 211 is here to help. Over the phone translation service is available in over 140 languages.

211 is for all people from all walks of life, seeking information about community and social services in their community or throughout the Province, either for themselves or for someone else. Whether you seeking home care support for an older adult, a teenager looking for job-seeking skills, a recent immigrant needing language and employment training, a person with disabilities determining which local or government services are available in your community or any other number of scenarios in which you are seeking information, 211 can help.

Service Providers

If you’re a service provider, 211 can help by reducing the frustration of trying to find the right community or social resource across multiple sources. In turn, it allows those same organizations and government agencies to rely on highly-trained 211 staff to handle inquiries they might once have had to spend valuable time assessing and redirecting. 211 also allows them to quickly direct people to services that are outside of their organization’s scope or area of expertise, and possibly connect with other service providers whose goals and mandates complement their own. The end result is a collaborative system that will continually evolve to meet the needs of Nova Scotians as they look for help in their communities.

The Online Database

The online database provides easy-to-access and easy-to-search information on every social service and program in the province. Service providers are quickly able to direct people to services that are outside of their organization’s scope or area of expertise. It also allows them to discover and connect with other service providers whose goals and mandates complement their own, building stronger community networks. Records are validated annually to ensure accuracy.

Data Collection

Also, 211 collects important information on needs that are not being met either because services are not available or because the demands are greater than can be met by existing services. 211 provides this vital information to planners who are then able to use it to better understand where the needs are and how service delivery can be improved to meet those needs.

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A video tour of 211 Nova Scotia

211 Nova Scotia was incorporated under the Societies Act in 2008 as the 211 Information and Referral Services Association, after being championed for years by the United Way. 211 service formally launched in Nova Scotia on February 11th, 2013. In 2017, 211 Nova Scotia received international accreditation through the Alliance of Information and Referral Systems (AIRS)